Frequently asked questions
remove_circle What are the key benefits of the AQUAchiara approach?

AQUAchiara is a technology that microfilters water from the mains supply to 0.5 microns and eliminates unpleasant tastes from chlorination, particles and any residues, while preserving the nutritional qualities (the mineral salts contained in tap water).

Instant still or sparkling water with adjustable bubbles, chilled to 3°C.

Zero-Kilometre water that reduces CO2 emissions and consumption of hydrocarbons from transportation and packaging of traditional water bottles.

remove_circle What is microfiltration of water?

Microfiltering water eliminates any chlorine taste, unpleasant odours, particles and residues present in the mains water supply, while preserving its nutritional qualities (mineral salts).

remove_circle What do you need in order to install a dispenser?

To install a dispenser you will need to provide:

  • Hard water supply
  • 220/240 Volt power supply
  • Drainage
  • Good ventilation of installed equipment
remove_circle What is hard water?

Hard water is water that contains mineral salts.

remove_circle What is softened water?

Softened water is hard water whose mineral salts have been transformed.

remove_circle What is osmosis water?

Osmosis water is water from which the mineral salts have been eliminated 

remove_circle Why glass bottles?

The glass bottles or flasks provided are reusable and washable indefinitely, and help to reduce waste and plastic. Glass is a natural, recyclable material that retains its transparency.

remove_circle Can the temperature of the cold water be adjusted?

Yes, the AQUAchiara dispensers deliver water chilled to 3° or at room temperature.

remove_circle Can the intensity of the bubbles be controlled for sparkling water?

Yes, the intensity of the bubbles is fully adjustable to suit everyone's taste.

remove_circle How do I get supplies of carbon dioxide?

Valid only for Paris-Ile de France.

  • Send us an email: info@aquachiara.com
  • Specifying the size and quantity of refills you require.
  • Delivery is free with orders for 3 or more refills.
remove_circle How often should the filter be changed?

Filters should be replaced every 5,000 litres or every 6 months.

remove_circle Can I order your bottles if I don't buy a dispenser?

The flasks and water bottles are part of the AQUAchiara package. They are not sold separately from AQUAchiara equipment.

remove_circle Are the bottles customisable?

Yes, our bottles are all customisable. Discover the range here

remove_circle Do you have a suitable offer for individuals?

Yes, you can find all the information about our products for private individuals here

remove_circle The dispenser is flashing, what should I do?

Contact us directly on +33 1 53 09 30 20 or by email at sav@aquachiara.com, the technical team will contact you within 24 hours.

remove_circle Can I recommend a friend?

Absolutely, they can contact us directly on your behalf. When they sign a contract, we will offer you a monthly usage fee.

remove_circle My bottles have marks and traces of limescale. How can we get them clean again?

Contact us directly on +33 1 53 09 30 20 or by email at sav@aquachiara.com, the technical team will contact you within 24 hours.

remove_circle How can I book an intervention?

Contact us directly on +33 1 53 09 30 20 or by email at sav@aquachiara.com, the technical team will contact you within 24 hours.